To provide and improve Citeio, we collect certain information:

• Account Information: When you sign up using Google OAuth, we receive your name and email address from Google.Payment Processing: We use our self-hosted BTCPay Server to process cryptocurrency payments (Bitcoin, Litecoin, Dogecoin). We do **not** collect or store traditional payment card details. When you pay, we receive confirmation from BTCPay Server including the transaction ID, crypto amount paid, and associated plan to activate your credits. These details are necessary for order fulfillment.
• Uploaded Content: Videos you upload for analysis and the resulting analysis data linked to your account.
• Usage Data: Technical information about your interaction with the Service (IP address, device, browser, pages visited, etc.).
• Cookies & Similar Technologies: Used for functionality, preferences, security, and analytics. You can manage cookie preferences through your browser settings.

We use the information we collect for these purposes:

• To operate, maintain, and provide the Service features.
• To process your credit purchases and manage your account.
• To personalize experience and improve usability/performance.
• To develop and improve our AI models: Anonymized or aggregated data derived from usage patterns and content may be used to train our AI algorithms. We strive to ensure individual user content isn't identifiable in training datasets unless explicitly permitted.
• To communicate with you (service updates, security, support).
• To enforce our Terms of Service and comply with legal obligations.
• For analytics to understand user engagement.

We limit sharing your personal information:

• With Service Providers: We use third parties for cloud hosting (e.g., Google Cloud, AWS) and analytics. They access only necessary info.Payment Processing Note: We use a self-hosted BTCPay Server, so we don't share personal account details with external *payment processors* in the traditional sense. Cryptocurrency transactions are public on their respective blockchains, and our BTCPay Server interacts with these networks for payment confirmation.
• For Legal Reasons: If required by law or to protect rights/safety.
• Business Transfers: In case of merger, acquisition, etc., with prior notice if policies change.

We do not sell your personal information.

We implement appropriate technical and organizational security measures (encryption, access controls, secure infrastructure) to protect your information.

However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security. Please keep your linked Google account secure.

Depending on your location (e.g., CCPA/CPRA, GDPR), you may have rights regarding your personal information:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information (subject to exceptions).
• Object to or request restriction of processing.
• Request data portability.
• Withdraw consent (where applicable).

To exercise these rights, contact us below. We may need to verify your identity.

Your information may be processed on servers outside your home country (e.g., in the U.S.). We ensure appropriate safeguards (like Standard Contractual Clauses) are in place for international data transfers as required by law.

For questions about this Privacy Policy or our data practices, please contact us:
support@citeio.com